For generations, The Art of Jewels founders has taken immense pride in the quality, craftsmanship and sheer beauty of our diamond and gemstone jewelry. We are confident that your purchase will match or exceed your expectations and are proud to offer a 30-day no-risk return policy.
We want you to be completely satisfied with your purchase. If you're not, simply return your purchase within 30 days from the day of the purchase.
AOJ allows one return per customer per year, any other purchase made by you during this one-year time period is final. In addition, once you receive your purchase and thereafter request a modification of your original purchase, including but not limited to exchanging the center diamond, changing the ring to a different ring, etc., and AOJ started to process your modification request. You are no longer entitled to receive a monetary refund and you are only entitled to an exchange.
AOJ has a 30-day, no question asked, refund policy (hereinafter "The Refund Period"). The Refund period starts the day after you place your order with AOJ and ends at 5:30 pm PST on the 30th day. It normally takes AOJ Fourteen (14) Days to process and ship your order. Only in the event that an order is shipped after the Fourteen (14) days processing time period passed, and said delay was caused solely by AOJ, these additional days will be added to The Refund Period. No other exceptions to AOJ's refund policy apply. For example, if you requested that AOJ hold your order and your request caused a delay in the shipping of your order, The Refund Period starts the day after you place your order with AOJ, no additional days will be added to The Refund Period as a result of this delay as this delay was not caused by AOJ. In the event that you request an expedite delivery or that your order was delivered to you prior to 10-day fulfillment period, then to qualify for a refund you must contact AOJ via email and request an RMA within Fourteen (14) days of receipt of your order. By proceeding to place an order with AOJ you agree to abide by these terms and conditions.
AOJ Refund Policies for purchases shipped outside the United States: In the event that you placed an order for an item to be shipped outside of the the United States of America, AOJ's refund policies as described above applies to your order with the following exceptions: AOJ will not refund you the shipping charges that you paid to have your order shipped. You also agree to pay AOJ a minimum of $125 for your return label and/or any other charges associated with your return, including but not limited to any duty fees. By continuing to place your order you are agreeing to comply with the terms and conditions of this paragraph.
Disclaimer, by proceed to purchase from AOJ you represent that your purchases, including your diamond purchases and/or any of your jewelry purchases, are not for the purposes of comparing the items to other items, ie. You did not purchase two diamonds from AOJ in order to compare them and return one of them, You did not purchase your diamond from AOJ in order to compare it to another diamond from a different place, you did not purchase two rings from AOJ in order to compare them etc. Such purchases are strictly prohibited and are excluded from our return policy. In the event that you purchased an item from AOJ in order to compare it to another item AOJ will not issue you a refund.
In the event that you elect to purchase only a ring setting from AOJ without the center stone, the following policies apply:
Our goal is to make the return process as easy as possible. To return an item, follow these simple steps:
575 Sutter Street #203,
San Francisco, CA 94102
Upon receipt, our Quality Assurance Team will inspect each item. You will receive an e-mail notification regarding the status of your refund. If you purchased your item with a credit card, we will credit the account used. All other refunds will be done by check.
We can only accept returns/exchanges that follow The Art of Jewels Return Procedures listed above. We can only accept items in their original unworn condition with the same characteristics specified on the accompanying diamond certificate (when applicable). The returned item/s must be in a like-new condition.
Any, unauthorized or improperly packaged items will be returned to the sender. Merchandise that has been altered not by The Art of Jewels, damaged or shows signs of wear will not be accepted.
Resized items will only be accepted if they have been resized by The Art of Jewels.
Original shipping charges (Saturday delivery), if any, are nonrefundable.
The Art of Jewels will process the refund in approximately 14 business days after receiving it.
All credit card refunds will be refunded using the original credit card that was used to make the purchase. Please allow 1 monthly billing cycle for your refund to appear on your credit card statement. All payments made via a wire transfer method will be refunded via The Art of Jewels check. You can also return your purchase for The Art of Jewels store credit.
If your payment was made via PayPal your return process might take longer due to PayPal's policies. A return through PayPal might therefore take additional 7-10 business days.
The Return/Exchange Policy does not apply to custom orders and/or special orders that were made for items that were not part of the www.theartofjewels.com website publicly published inventory, engraved pieces, pearl jewelry, eternity bands, items that were resized, items that previously been exchanged, items that were shipped back not using The Art Of Jewels Prepaid FedEx Label. If an item is returned for a refund or canceled during production, your next purchase will qualify for exchange only. If you are concerned about a potential return or exchange, please contact Customer Service by calling 1-888-391-1130 or send an e-mail to firstname.lastname@example.org before placing your order.
Return requests beyond the 30 days window will be denied for a refund and can be subject to an exchange or store credit only!
Finished jewelry cannot be exchanged against a new CERTIFIED loose diamond purchase.
This Return/Exchange Policy only applies to purchases made on The Art of Jewels Web site. If you purchased an item from one of our retail locations, you are bound to the policies of the individual store.
An item that was modified and/or resized within the 30 days of the return period will be subject to a $50 fee.
An item that was modified or resized more than 1 time during the 30 days return window will not be subject to a refund.